I keep logging in to the wrong account or my subscription tells me that I don’t have access. What’s going on?

A'Naiya Davis

When you’re trying to log into your account and it’s pulling up the wrong information or your online subscription is telling you that you’ve been denied access, it’s likely a cookies issue. A cookie is a packet of data that a computer receives that gets sent back without changing or altering it. When you visit a website, the website sends the cookie to your computer where it’s stored in a file located in your web browser. Its purpose is to help the website keep up with your visits and activity while making it easier for you to move throughout different pages of the website without the need to start over from the main page every time.    It’s important to keep in mind that we cannot clear your cookies for you. It’s something that you have to manage yourself. To help you with that task, we’ve linked instructions for how to clear your cookies for a few of the major browsers below.   Google Chrome: https://support.google.com/accounts/answer/32050?co=GENIE.Platform%3DDesktop&hl=en  Microsoft Edge: https://support.microsoft.com/en-us/microsoft-edge/delete-cookies-in-microsoft-edge-63947406-40ac-c3b8-57b9-2a946a29ae09  Safari: https://support.apple.com/guide/safari/manage-cookies-and-website-data-sfri11471/mac  Mozilla Firefox: https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox 

What’s a law education account?

Texas Bar Books Staff

What’s a law education account? How do I set one up?  Here is a brief summary of how law education accounts work. Every digitally-based product (digital book downloads and online subscriptions) we have on the website is complimentary for those intending to use it for educational purposes. Both law students and law educators at accredited Texas law schools are eligible.   How do I go about setting up a law education account?  Select ‘JOIN NOW’ in the upper, right-hand corner of the webpage. Then, select “Law Student” as your account type. Proceed with entering in your law school email address and estimated graduation date. For law educators please fill in a date with a longer horizon that might reflect the length of your service. This date can always be modified, or your account privileges renewed through customer service.   On the following page, you’ll insert your personal information. The next page will ask you to select whether you’re setting up the account for yourself or an organization. Click on “Select Myself.” Once your account has been created successfully, it will lead you directly to your library. You’re then able to select “Bookshop” from the top menu and add items to your cart.   How do I add materials to my library?   While you shop in …

How do I update my payment method?

Texas Bar Books Staff

To update your payment method for Texas Bar Books products, log in at TexasBarPractice.com and navigate to your Account page. Click the Payment Methods tab. Expand your view of your payment information. Here you can edit your existing information or add a new payment method.

How do I contact Texas Bar Practice?

Texas Bar Books Staff

Chat with us! During business hours the best way to obtain knowledgeable help from our staff for account questions, technical help, or other issues is via the chat function here at TexasBarPractice.com. Click on the chat icon at the bottom right of the page and one of our staff will be with you promptly. You can find a handy email form there as well. Other Ways to Contact Us Orders and Account Questions (M-F 8:30 am – 4:30 pm) 800-204-2222 ext. 1411 512-427-1411 (in Austin)salesdesk@texasbar.com Technical Support (M-F 8:30 am – 4:30 pm)512-427-1499books@texasbar.com Missing Pages books@texasbar.com Additional Licenses Laura Angle, Firm & Group Sales Representative512-263-2802langle@texasbar.com

How do I get help with a mis-shipment or duplicate order?

Texas Bar Books Staff

If there is an error in your order or shipment, contact us and we will make it right. To reach our Customer Service staff, you can use the live chat function on this site. You can also reach us by phone or email: Texas Bar Practice Sales Desk: (512) 427-1411 or toll free (800) 204-2222, ext. 1411. salesdesk@texasbar.com